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Contacts:      Tel: +260 211 295486   |  Email: info@ksm.co.zm   |  Payroll Enquiries: payroll@ksm.co.zm   |  Plot# 5827, Lunsemfwa Rd, Kalundu, Lusaka  

Effective office management and administrative skills for PA’s, Office Assistants and Secretaries

 

EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATIVE SKILLS FOR PA’S, OFFICE ASSISTANTS AND SECRETARIES

 

16-18 May, 2018 | Chita Lodge, Kafue

 

WORKSHOP OVERVIEW

 

Effective Office Management and Administrative Skills training is an exciting and interactive training course.  It  is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success. In this training participants learn how to:

 

·         Manage a network of working relations

·         Communicate effectively

·         Manage time for yourself and others

·         Manage the performance of admin staff

·         Improve written communications

·         Manage and present information

·         Organize and improve office systems

 

TRAINING OBJECTIVES

 

·         Extend their understanding of their roles and the key contribution they make t organizational success

·         Review their working relationships

·         Review and develop their personal organisation, communication and interpersonal skills

·         Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

·         Gain insights into the responsibilities of administrators

·         Value their role in an organization and experience greater job satisfaction

·         Analyze planning and organizing skills to achieve tasks-develop office procedures for efficiency and effectiveness

·         Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness

·         Build an approach that suits their own individual style and workplace

 

WHO SHOULD ATTEND

All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

 

COURSE DETAILS

 

DAY 1

PROGRAMME INTRODUCTION/ROLES, COMPETENCES AND PERSONAL EFFECTIVENESS

·         Programme introduction and objectives

·         Action planning

·         The ‘competence’ model of skills, behaviors and values

·         Emotional and Chronistic Intelligence

·         Personal competence review

·         Time management constraints – resources, systems, other people and self

·         Handling requests and conflicting priorities

 

TEAM WORKING, COMMUNICATION AND MEETINGS

 

·         Team working and team roles

·         Briefing skills – giving, receiving and passing on

·         Organizing and participating in meetings

·         Notes, minutes and follow-up

 

DAY 2

 

MANAGING WORKING RELATIONSHIPS /COMMUNICATION SKILLS/SUPERVISING ADMIN STAFF

 

·         Delegation – giving and receiving

·         Coaching and  training colleagues and staff – skills of on-job training

·         Communication and listening skills – lessons from NLP

·         Building rapport

·         Developing a network of working relationships – influencing skills

·         Assertiveness and conflict

·         People problems and problem people

·         Helping others perform – case study

·         Practical motivation

·         Criticism skills

 

MANAGING TIME/DESK MANAGEMENT AND OFFICE TECHNOLOGY/WRITING SKILLS

 

·         Planning and priority setting

·         Office layout and ergonomics

·         Managing the paper-load and developing paperless systems

·         Getting the best from office technology

·         Letter writing

·         E-mail efficiency and etiquette

·         Writing and editing reports

·         Proof-reading skills

·         Setting up/developing writing layout and style guidelines for the organisation

·         Writing & designing presentation slides

 

DAY 3

 

MANAGING INFORMATION & BUDGETS/IMPROVING CUSTOMER SERVICE AND SYSTEMS

 

·         Principles of information management – scheduling, filtering and digesting

·         Interpreting and presenting statistical information

·         Designing and using graphs

·         Designing surveys, presenting findings and interpreting meaning

·         Basic concepts of financial management

·         Monitoring budgets and variance

·         Improving  customer service and systems – continuous improvement

·         Action planning

 

SELF-EMPOWERMENT AND SELF-MANAGEMENT

 

·         Understanding the main causes of stress

·         How to build self-confidence and strength the ability to respond to difficult situations

·         How to relax and refresh the mind and body

·         The signs, symptoms, causes and triggers to stress

·         Why stress is a powerful messenger

·         How to break the vicious cycle of stressful thinking

·         The essential skills of emotional intelligence

·         Using emotional intelligence at work

·         Transforming fear and negativity and reactive-ness

·         Becoming a more proactive, responsible and self-aware person

·         Effective Time Management

 

EARLY BIRD OFFER

 

10 % Discount on bookings and payment made 10  work days before the event date. 

Enroll 3 participants and get the 4th at 50% Discount.

 

FEES

 

K1,599 Per delegate  (inclusive of teas, lunch & certificate)

 

FOR MORE INFORMATION, BOOKINGS AND CLARIFICATION, CONTACT:

Phone-  0211 295486, 0975 844051;

Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

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