Effective Negotiation and Dispute Resolution - KSM Management Consultants Ltd- Zambia, HR Outsourcing, Payroll Management, Recruitment, Job opportunitie in Zambia, Salary Surveys, Performance Management Systems, Human Resource Services

Contacts:   Tel: +260 211 295486 , Mobile: +2600966750071, +260 972444044 |  Email: info@ksm.co.zm   |  Payroll Enquiries: payroll@ksm.co.zm   |  Location  

Effective Negotiation and Dispute Resolution



Date: 3 - 4 April, 2019

Venue: Fringila Lodge, Chisamba


Successful negotiations, confrontation and conflict resolution requires knowledge, skill, tenacity and good preparedness. Disputes arise any time and parties must be ready all the time.


Participants will

          Learn how to effectively engage in negotiations between Unions and management

          Understand the process of negotiations and conflict resolutions

          Understand the Industrial Relations Act and international labour relations approaches

          Understand how to manage a strike action before, during and after it happens

          Learn the steps involved in engaging a Mediator, Reconciliator and Arbitrator

          Understand the Legal framework on collective bargaining and conflict resolution in     Zambia

          Know key highlights of the labour laws and key labour practices to use  



HR Practitioners, Line managers, Supervisors, Executives, Trade unions leaders and members, All HRs staff, Union representatives, Labour Consultants and managers and directors of arganisations and those engaged in collective bargaining and union engagement.


K4500 inclusive of tax, teas, lunch and course materials and certificates.

Excludes accommodation, dinner, transport.

Early Bird payment: Payment made three (3) days before the training date will enjoy 10% discount.

Send Five (5) Participants and enjoy 20% on the 5th participant.

For reservations, inquiries and /or requests for Course Content, kindly contact +260211295486 / 0975844051 / 0950339994 or E-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

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