Training Programme Overview

The Zambian working culture has been challenged to be liase-fare whilst the Public service workers are expected to deliver on two fronts:

Government set goals and also meets the public’s expectations. All this must be done with competing resources.

This unique training is designed to help the public service to set individual goals, monitor and hold employees accountable for their output in order for them to effectively deliver on both fronts. Build a culture of Heads-must-Role to things done.

Date: 9th-10th July, 2015
Venue: The Retreat, Roma House (Lusaka)

BOOKING DETAILS

 

Contact us on tel: +260 211 295486/ +260 953 634010/+260 962 845555/ 0955 750 071
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Training Programme Overview

This is not just another team building exercise. This is a unique corporate Team Building venture that your organisation must not miss. Being facilitated by one of the most experienced Corporate team builder from South Africa, the Boot Camp will involve a number of activities where the team will be tested to find solutions together.

What would you do as a team when your CEO suddenly goes missing in the jungle
and you are to lookout and find him? Are you ready for this challenge?

A number of corporate organisations will come together and field their teams for this corporate challenge. Experience a unique out of the normal experience Corporate team building.


Date: 14th-16th June, 2015
Venue: The Retreat, Roma House (Lusaka) 

BOOKING DETAILS

Contact us on tel: +260 211 295486/ +260 953 634010/+260 962 845555/ 0955 750 071
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Strike action usually happens when you least expect. In the recent past, Zambia has experienced strikes in various sectors. How will it affect your bottom line and especially profits?

 

There are things you cannot control in life and there are others you can control. A strike, through a methodical pre-emptive plan can be controlled.  This workshop shows you how.

 

The two day workshop will unlock strategies on how best to proactively plan, manage and avoid a strike action altogether. You will also understand how to make both strategic and tactical decisions before, during and after a strike action and thus minimize your vulnerability, organizational, brand and reputational damage.

 

BOOKING DETAILS:

 

VENUE : Lake Kariba Inns - Siavonga

DATES : 7th – 8th May 2015

FEE : K3,500 per participant (includes Lunch and course materials only)

ACCOMMODATION : Participants to arrange own accommodation

( Hurry, hurry accommodation quickly running out)

CONTACT US  : +260962845555 / 0953634010   /  0211 295486

E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

 

OBJECTIVES OF THIS COURSE:

 

If profits, reputation, production and cash flow can get affected, then it stands to reason that avoiding a strike is always a 

 

better option. Such ends come with a cost, however, when one analyzes the cost/benefits ratio, it becomes necessary to 

 

acquire these skills now and avoid the pitfalls of ill preparation. Those that think they know and are already prepared always 

 

burn their fingers.

 

Industry experts will grace this occasion and speak at this two day workshop whose objectives include;

 

1. How to predict strike action and anticipating its direction

 

2. How to communicate with workers before, during and after the strike 

 

3. How to manage Customers, Clients and shareholders Suppliers, Before, During and After a strike action

 

4. Proactive Strike management Planning 

 

5. Managing the Media Before During and After 

 

6. Effective Management of Negotiations 

 

7. The Role of the Union in Strike Management

 

8. Unlocking a Deadlock 

 

9. Defining a Legal and an Illegal Strike 

 

10. The Role of the Government in Strike Management

 

11. How to Confidently manage a Strike Action 

 

12. The Role of the Federation of Employers in Strike Management

 

13. Handling post-strike disciplinary action, including intimidation and potential violence 

 

14. Managing communication and return to work agreements

  

WHO SHOULD ATTEND:

CEOs, Board Members, Directors, HR Practitioners, Line Managers, Supervisors, Middle Managers, Union Leaders, Directors / Managers in the Government, Legal Advisors, Civil Servants in advisory positions, Public Relations / Corporate Affairs Managers, Bankers, Mine Managers as well as anyone in an organization who is responsible / involved in making tactical and strategic decisions on employee relations matters.

ABOUT OUR COURSE FACILITATORS

President FFTUZ, Past General Secretary ZUFIAW. Joyce is an influential labour leader, out spoken Unionist with a wealth of experience in managing Unions and has played a key role in the labour management sector both locally and internationally. The first Woman General Secretary - ZUFIAW a leading Collective Bargaining and Grievance Handler in Financial Institutions in Zambia. Key leader in union management matters in Zambia.

 

 

JOYCE NONDE

 

 

KELVIN MOYO SOKUNI

CEO - KSM Management Consultants – Zambia. With over 18 years work experience in senior strategic HR management roles, Kelvin is a Fellow of ZIHRM, an accomplished and solid HR practitioner who has previously worked Zambia Revenue Authority and went to become a Head of HR for Telecel (MTN) Zambia,  Dunavant Zambia Ltd and as Director Human Resource for Barclays Bank Zambia Plc. A holder of a Masters Degree in Business Administration (MBA), Bachelor Degree of Business Administration, Diploma in Human Resource Management and various management certificates. Kelvin brings a wealth of experience in managing and handling Unions negotiations.

 

 

There are new Labour laws coming, a number of changes are being proposed. The employee relations landscape will for the first time in Zambia be a challenge given the demands of unions to better their conditions of service after the government removed the wage freeze.

Get new approaches to managing Unions and being in control of the industrial relations dynamic landscape.

LUSAKA:

Date: 30th June & 1st July 2015.

Venue - The Retreat, Roma House (Lusaka)

Booking Details:

Contact us on Tel: +260 211 295486/ +260 953 634010/+260 962 845555/ 0955 750 071
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Event: Start:
07. May. 2015, 08:00
End:
08. May. 2015, 18:00
Category:
 
Organizer:
Venue: Address:
6579
Lusaka
Zambia
{combrite_tickets 16648447956;1} {combrite_map -15.386611;28.300698;WORKSHOP: Customer Service - Enhancing Cross and Up Selling Skills;6579}

A WORKSHOP BY KSM MANAGEMENT CONSULTANTS IN CONJUNCTION WITH ZUFIAW TRAINING CENTRE 

Is your team capable of reaching the finish line with money to put in your tills?

In today's market your team must be prepared and capable of converting more sales if you want to drive more profit into your business.

So what do they need to do that?

In such competitive trading conditions every customer interaction counts and customer sale maximised.

There are two simple ways that lead to an increase in the customer transaction value and ultimately additional profit for their Company.

1. Up selling
2. Cross selling

Topics to be covered:
- How to up-sell with confidence
- Correct use of up-selling techniques
- Identify 'win-win' opportunities to provide more products and services
- Selling without being pushy
- Create opportunities to add value for customers
- Apply a 'cross and up selling' process to make decisions easy for customers

Who should attend:
Customer Service Staff, Sales and Marketing Personnel, Managers, Supervisors and Team Leaders.

REGISTRATION DETAILS:

Course Fee: K1,900 inclusive of teas and lunch
Venue: ZUFIAW Training Centre, Chainama Road, Olympia Extension, Lusaka.

Make your booking now through Ms Thoko Mwanza on +260 211 296052 or Ms Natalie Masuka at +260 976 480971. Email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. for more details.
www.ksm.co.zm

 

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Some of Our Clients

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