24-27 April, 2018  | Pamodzi Hotel, Lusaka

This training course focuses on how best to deal with key contractual liability issues to minimise the risk exposure to your organisation from cost and time overruns. This training course also provides tools, tips and techniques on effective resolution of disputes to minimise cost and reputational risk exposure to your organisation.

Training Highlights

• The Use of Different Procurement Strategies
• Best practice in the Procurement Process
• Key Issues in Developing Tender Documentation
• Principal Contractual Liability Issues
• Ways to Manage Performance Failures
• Managing Claims and Resolving Disputes

TRAINING OBJECTIVES

At the end of this workshop, participants will learn to:

• Determine your procurement strategy - Identify the most appropriate procurement strategy
• Evaluate tendering and procurement best practices
• Compare ways of dealing with performance failures
• Evaluate the most appropriate seminar of action when disputes arise
• Build and manage their bargaining power to solicit better bids
• Identify the appropriate contract price strategy to minimize financial risks and contract costs
• Know the difference between cost and price analysis and how to use each technique to evaluate a proposal
• Devise the right evaluation criteria
• Select and apply alternative approaches to defining user requirements
• Prepare an effective request for proposals and facilitate the best responses

WHO SHOULD ATTEND

This workshop will benefit a variety of individuals involved in any aspect of tendering, procurement and contract implementation. 

FEES: K4,500 Per delegate (inclusive of teas, lunch & certificate)

EARLY BIRD OFFER: Get 10 % Discount on bookings and payments made 10 work days before the event date. Enroll 3 participants and get the 4th at 50% Discount.

For more information, bookings and clarification, contact: Phone- 0211295486; Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

7-8 December, 2017 |  InterContinental Hotel, Lusaka

This exciting two-day course is designed to offer members of staff and management key insights into current best practice and processes in compliance, risk and fraud management.

Fraud in most organisations represents a loss of resources. As it is always a negative factor in their activity, its tendency to grow and the staunch competitiveness in which companies operate make fraud particularly serious. It is very easy for a company to lose its image and the confidence of the market, but it extremely difficult to recover them.

The environment and society are becoming increasingly sensitive to fraud, but the reality is that it is on the increase very fast. There is a growing need for training in Risk compliance and Fraud Management by all those who are involved in related activities.

While eliminating fraud is infeasible, a risk-based approach can help organisations both prevent fraud and detect it earlier.

This training is an essential prerequisite to any organization’s risk management, governance and compliance initiatives. Ensuring that employees understand and adhere to the laws, regulations and internal corporate policies that apply to their daily roles is essential to ensuring that compliance regulations are met in the workplace. Many legal problems originate from employees acting improperly out of ignorance, misunderstanding, or a blatant disrespect of the laws, regulations, and policies that govern their daily job responsibilities. Many of these problems can be avoided — or at least mitigated — through this training.

TOPICS TO COVER

• Risk management – an overview
• Understanding risk;
• Risk management approaches;
• Risk management definitions;
• Risk Management Process;
• Definition of risk and related topics;
• Personal approach to risk;
• Types of risks;
• Major compliance risks and critical regulations (e.g., fair lending)
• Critical elements of an effective compliance risk management program
• Compliance red flags
• Current topics in compliance
• Common compliance risk areas
• Fraud – its extent, patterns and causes
• Fraud prevention and detection
• Responding to fraud and other topics

OBJECTIVES 

• Ensure that employees are aware of their compliance responsibilities
• Mitigate the risk of compliance breaches
• Encourage a better workplace culture
• Remove legal liability from the organization in the event of wrongdoing
• Protect the organization’s reputation.
• Successfully structure and manage an effective compliance function 
• Recognize the immediate impact of an ineffective compliance program
• Describe comprehensive loss of revenue, trust, and reputation resulting from a weak compliance environment
• Recognize regulatory changes can quickly impact your organization and bottom line
• Prepare for intense regulatory scrutiny and examinations
• Implement lessons learned from multiple case studies that globally illustrate cultures of compliance and strong compliance departments

WHO SHOULD ATTEND:

 
• Financial and non-financial management professionals responsible for fraud management, implementing the Fraud Prevention Act, risk management/internal controls
• Fraud management, risk management, and internal controls program managers and team members
• Program management professionals with responsibilities in managing fraud reduction
• Auditors
• Risk management and internal controls steering committee members
• Inspectors General and staff
• Chief Financial Officers and staff
• Chief Procurement and Acquisition Officers and staff
• Risk management staff
• Chief Human Capital Officers, HR managers, and staff
• Managers, directors, and senior officials who have fiduciary/financial and/or risk management responsibilities

We recommend 2-3 participants attend from each organisation as experience has shown that teamwork greatly improves dissemination of learning's back to the institution.

FEES: K2,500 Per delegate (inclusive of teas, lunch & certificate)

EARLY BIRD OFFER: Get 10 % Discount on bookings made 10 work days before the event date. Enroll 3 participants and get the 4th at 50% Discount.

For more information, bookings and clarification, contact: Phone- 0211 295486, 0975 844051; Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

14-16 February, 2018 | Intercontinental Hotel, Lusaka

Performance Management has now become more critical than ever before. The art of measuring and managing employee productivity has been reinforced by the new labour laws. Now employers are required to give reasons for terminating an employment contract. Employers are required to follow due process before terminating an employee’s contract through performance. The dynamics and challenges of knowing when and how to motivate, reward employees, improve and sustain employee productivity levels now sit squarely with the employer.

Employers now have no choice but to implement a robust, tried and tested Performance management
System (PMS).

At this 2 days workshop, participants will;
1. Learn how to draw up Employee Performance Contracts
2. Understand the link between Strategic Goals and Performance Management
3. Appreciate the principles of: what gets measured - Gets Done
4. Understand how a Performance Balanced Scorecard tool works
5. Discover what Psychological Contract truly means – the unwritten business rule Know that
6. Everybody is watching - Getting a 3600 Multi Source Performance Feedback
7. Know what Performance Coaching is and how it really works
8. Learn how to manage an Effective Performance Review meeting
9. Learn how to deal with a difficult Supervisor / Appraiser or difficult Employee / Appraisee
10.Learn how to manage Under-Performing subordinates as Supervisors / Employers
11.Learn how Performance Relates to Pay (PRP)
12.Understand the role of Unions in Performance Management
13.Learn what the new Labour laws say about Performance of employees

For more information, bookings and clarification, contact: Phone- 0211295486; Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

WHO SHOULD ATTEND

Line managers, Supervisors, Heads of Department, HR Practitioners, Business Owners, CEOs, Public and Private Sectors managers, Team Leaders, Union Leaders and / or any other individuals charged with the responsibility of managing employee performance.

FEES: K3,500 Per delegate (inclusive of teas, lunch & certificate)
EARLY BIRD OFFER: Get 10 % Discount on bookings and payments made 10 work days before the event date. Enroll 3 participants and get the 4th at 50% Discount.

4-6 December, 2017 | InterContinental Hotel, Lusaka

This challenging and enjoyable Executive Secretaries and Personal Assistant workshop has been developed to stretch the EA and PA skill-set and broaden your objectives and personal brand. This course allows secretaries and Administrators to practice essential soft skills such as influencing skills, presenting ideas to management, project management and win-win negotiation through practical case studies and exercises.

EVOLVE WITH THE CHANGING DEMANDS AND EXPECTATIONS OF THE ROLE.

The Advanced Executive PA Masterclass presents a managerial perspective on the Executive PA, EA and senior secretary and Administrator role. It is essential development training for PAs who would like to be first class business partners to their bosses. Being relevant and effective to your boss is what drives organisations.

This course will explore the changing duties and objectives of the modern Executive PA role, techniques for adding significant value and maintaining continuous professional development. An EA or PA is the neck the controls the head, you play a strategic role in getting things done in your organization. Learn the art of execution whilst playing a supportive and influential role.

WORKSHOP OBJECTIVES

• Learn practical strategies that will make you a valued expert to the business
• Gain proven methods and techniques for managing your boss, your time and your performance
• Develop robust communication strategies that will dramatically enhance the quality of your interactions with others
• Learn robust problem solving and decision making techniques that are essential for your business
• Understand how to add significant value to your manager and leverage the unique personal skills you bring to the table
• Gain insights into how to use your personal impact and influence within the organization to get things done
• Learn the state of the art project management skills that every PA or Executive Assistant must possess
• Learn how to clear the pathway for your Boss in executing his targets
• Learn how to be a strategic winner and influencer.

WORKSHOP OUTCOMES:

• Make the shift from Executive PA to an Executive Business Partner
• Understand what your boss expects from you without being told
• Improve your professional relationship with your boss and others
• Understand how to prepare for the arrival of a new boss and how to orient executive members of staff and the Board
• Understand how to effectively organize your workflow and appointments without a flow
• Discover project management and party planning techniques that will make you shine
• Maximize your value in the organisation using performance management techniques
• Work effectively with communication styles and methods that drive organizational effectiveness
• Learn effective diary and email management strategies using various tools
• Learn how to be Confident, Assertive and Driven without causing offence to others
• Refine techniques for influencing management
• Build practical win-win negotiation and sales skills
• Rebrand – know how to Brand yourself. Your dress, your walk and your speech should speak for you.

WHO WILL ATTEND?

• Administrative Assistants
• Executive Secretaries
• Senior Secretaries
• Personal Assistants
• Executive Assistants
• Office Managers
• Receptionists
• Any other individuals that are in a front facing role or Public Relations or Customer service role

COURSE AGENDA

DAY 1: UNDERSTANDING THE ROLE

• Developing and Broadening the PA Role
• Expanding and Branding Yourself: Going Above and Beyond Expectations
• Widening the Managerial Aspects of the PA Role
• Competencies of the Modern PA
• Effective Management of Work Flow
• Exercise: Complete a personal SWOT analysis based on the assessment outcomes
• Business communication and modern business writing
• Customer relationship management
• Presentation development and skills
• And more

DAY 2: OPTIMIZING THE RELATIONSHIP WITH YOUR MANAGER

• Establishing Common Objectives/Priorities
• Understanding and Synchronizing Expectations
• Building and Managing the Relationship
• Maximizing your Value Relative to the Manager
• Partnering with your Boss to win
• Project Management

ORGANIZING PROFESSIONAL MEETINGS

• Planning for the Meeting
• Preparing the Agenda
• Techniques to record the Minutes (MOMs)
• Improving the Effectiveness of Meetings
• Post Meeting Actionable
• Managing Visitors and Improving Customer Service
• Approaches to Screening of Visitors
• Catering to Internal and External Customers
• Handling Complaints Professionally
• Making your Department Customer-Friendly

DAY 3: TIME & STRESS MANAGEMENT

• Problem solving and innovation
• Managing your manager
• Time management and prioritization
• Emotional intelligence
• Exercise: Assess and understand your social style
• Stress management
• Performance and execution management
• More

FACILITATORS

DR. KELVIN MOYO SOKUNI

With over 22 years work experience in senior strategic HR management roles, Dr. Kelvin Moyo Sokuni was recognized and honored as an AMBASSADOR OF PEACE by the governing body of the Interfaith Peace-building Initiative and the Committee Leaders of the Golden Rule International for being a pioneer in providing corporate training to organizations and uplifting the standards and skills of people in society, for being SELFLESS in providing assistance to many and for being a leader in various institutions including the Church and many other institutions where he has been appointed as Board member.  His work precedes him. This same Award has been conferred on more than 14 Presidents including Dr. Kenneth Kaunda the 1st Republican President of Zambia

Dr. Sokuni is a Fellow of ZIHRM, an accomplished and solid HR Practitioner who has previously worked for Zambia Revenue Authority in various HR Portfolios, he worked as Head of HR for Telecel (MTN) Zambia, Dunavant - Zambia Ltd as Head of HR and as Director Human Resource for Barclays Bank Zambia Plc. A holder of a PhD, Master’s Degree in Business Administration (MBA), Bachelor Degree of Business Administration, Diploma in Human Resource Management and various management qualifications. Dr. Sokuni currently owns and runs three (3) companies under the umbrella of KSM GROUP. He is an accomplished ENTRENUER, founder and CEO of KSM MANAGEMENT CONSULTANTS LTD – An HR Solutions Provider, FAST DEBT MANAGERS LTD – A Debt Management Firm and JALITHS PROPERTIES LTD – A property management firm. Dr. Sokuni is an effective Entrepreneur who brings with him a solid wealth of experience in HR Management, Organizational Effectiveness, Performance Management, Corporate Team Building Facilitator and is effective in handling complex Union negotiations. Dr. Sokuni is a sought after speaker at various conferences and fora.

MRS. TAMENJI E PALALE

Tamenji is a Professional Administrator with a forte in teaching and training. She subscribes to schools of thought that adopt a long-term view to training and development that requires a change in human behavior. She is a Founding Partner at TaMuunda Group of Companies and heads its training subsidiary Acumen. Tamenji is also a Franklin Covey Delivery Consultant and regularly facilitates workshops in their world-renowned performance improvement solutions. She possesses recruitment experience and has made placements in various organisations from front office staff to CEO level. She has also led mystery shopping surveys on behalf of corporate clients to improve on their customer service delivery.

On the social front, Tamenji is a regular speaker at LAGH (Ladies After God’s Heart) a Northmead Assembly of God Church Ministry to girls aged 14 to 24 years and is the founder of “Saturdays with Aunt Tamie” a Culture and Etiquette class for girls aged between 8 and 12 years.

 EARLY BIRD OFFER

10 % Discount on bookings and payment made 10 work days before the event date. Enroll 3 participants and get the 4th at 50% Discount.

FEES: K3, 500 Per delegate (inclusive of teas, lunch & certificate)

For more information, bookings and clarification, contact: Phone- 0211 295486, 0975 844051; Email- This email address is being protected from spambots. You need JavaScript enabled to view it.